60 day limited North American warranty. All returned items must be new, unused and resalable. The return shall be shipped in the same exact original package. A 10% restocking fee can be applied.

This return policy does not apply to services and gift cards.

Return/Exchange directions

  1. Contact us by e-mail at returns@natureco.shop to request a RA (Return Authorization) number.
  2. We will send you a Return Authorization (RA) number and a Return form that you will need to fill in.
  3. Ship us back your order at NATURECO, 1503 ch. St-Jean (suite 101), La Prairie , QC, Canada J5R 2L8. Please write the RA Number clearly on the outside of the box. Join the filled Return form to the package.
  4. A refund/exchange will be applied within 3 business days.

All returns must be received by NATURECO within 14 days of issuance of the RA number.

ALL PRODUCTS SOLD DURING A CLEARANCE EVENT OR A PROMOTION ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. FINAL SALES ONLY.

Refund information

Refund is automatically applied to your original method of payment. Please allow your financial institution 2 to 3 days of processing.