How do I track my order?
First, make sure you are logged into your account. Go to your account page. Your checkout history can be found under the Orders tab. A tracking number can be located within the selected order.
How long does it take for my order to get to my door?
The moment you place your order, our team is in action and getting prepared to ship your package. The shipping delay depends on the type of shipping service you selected while placing your order. Stay reassured, we generally expedite out of the warehouse within a few hours of your checkout process.
If you experience delays in receiving your order, contact us immediately at email@example.com.
What payment methods can be used to make a purchase?
MasterCard, VISA, American Express, PayPal and NatureCo’s e-Gift Cards.
Can I pay with my PayPal account?
PayPal is the easiest way to make payments online. At the payment page of the cart, click on the PayPal payment option. You will be redirected to the PayPal website. Be sure to fill in the correct details related to your personal PayPal account. After a successful PayPal transaction, you should be redirected to the NatureCo website to receive a confirmation number.
It’s fast, easy & secure.
How can I change my shipping address?
By default, the last used shipping address will be saved into to your NatureCo account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Changing your address after placing your order could can result in some processing issues.
Why can’t items be shipped to my delivery address?
If you are not able to complete your order on our website, you might be located in a restricted/non-deliverable postal area. Try changing your shipping address or contact our customer support for more information on the matter.
Can I use more than one promo code on my order?
In general, the answer is no. Most promotions do not let you add them to one an other.
Why must I make a payment immediately at checkout?
NatureCo’s order process is on ‘first-come-first-served’ basis. To ensure that you receive your products in time, our team starts preparing your order within 60 minutes of your cart checkout.
What happens if my package is damaged or lost?
We take such matters very seriously and will look into individual cases thoroughly. Any damaged product should not be thrown away. Sending us a proof of the defective product is essential. Email us the picture of the defective product at firstname.lastname@example.org.
No refunds will be given for orders that fall under the below categories.
1. In the event of damaged products, we will require a photo proof of the defective product in order for us to investigate. Our support team will review the situation before a decision is made to re-send the product to you at no cost. Subject to availability.
2. In the event of a lost package, we will track your package and if there’s a clear indication that your order is indeed lost, we will re-send the order to you at no cost. Subject to availability.
What is your Return Policy?
We have a 60 day limited North American warranty on all products. All returned items must be new, unused and resalable. A 10% restocking fee can be applied.
No returns are accepted on clearance or promotional sales items.
Take time to look at our full return policy here.